Generative AI is revolutionizing customer service by enhancing personalization and efficiency. Insights from Clara Shih emphasize AI's role in meeting modern customer expectations through collaboration and scalability.

Discussion of AI’s impact on automating tasks and enhancing human-agent interactions.

H&M, the global fashion retailer, used AI chatbots to handle customer inquiries across channels, ensuring consistent and efficient support, especially during peak seasons.

As businesses evolve, AI chatbots emerge as key to digital transformation, easing concerns about disruption, cost, and complexity while future-proofing operations.

Transparency and accountability are crucial for ethical AI chatbot operations, building trust, and ensuring legal compliance. Here’s why they matter and how to implement them effectively: